After-sales Service

After-Sales Service

Thank you for choosing 7kf.org! We are committed to providing high-quality products and a hassle-free shopping experience for each of our customers. If you encounter any issues during use, our after-sales team will be happy to offer professional support and assistance, ensuring your experience is as smooth as possible.

1. After-Sales Service Commitment

We offer comprehensive after-sales support for all products purchased, ensuring your shopping experience is worry-free. Our after-sales service covers the following:

• Quality Issues: If the product you purchased has any quality issues, we will provide a return or exchange service or technical support.

• Account Issues: If your account encounters any abnormalities or does not match the description, we will provide an appropriate solution based on the situation to ensure your account works properly.

• Special Cases: If the account is banned on the same day or is flagged with a 180-day suspension, it is usually caused by user environment issues, which are unrelated to the quality of the account. In such cases, we do not offer after-sales service.

2. After-Sales Service Process

To ensure your after-sales issue is resolved quickly and efficiently, please provide the following information:

• Order number (e.g., 7KF20260220233617983842017*****)

• Product name and a description of the issue

• Screenshots or videos (please provide if available to help us diagnose the issue more quickly)

Once we receive your information, we will review it and respond as quickly as possible to ensure your issue is addressed promptly.

3. After-Sales Handling

• Return/Exchange Service: If your product has a quality issue and meets the return/exchange criteria, you can apply for a return or exchange. Eligible products will be processed after review.

• Technical Support: We only provide support for product login issues. If you are unable to log in to your account, we will assist you with resolving the login problem. However, we do not provide technical support for functions outside of product login, such as operations or platform usage.

• Refund Processing: If your product is unable to function properly or is out of stock, we will process your refund based on the specific situation. Refunds will be reviewed after confirming the issue, usually completed within 3-5 business days.

Warm Reminder: To ensure your issue is resolved promptly, please provide as much detailed information as possible when contacting customer service, including the order number, problem description, and any relevant screenshots or videos. This will help speed up the processing.

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